Privacy Policy

Who we are

This privacy policy explains how Territory Claim NL (“the app”) handles your personal data. The app is made and published by North Creative, a trade name of NN Videografie, registered with the Netherlands Chamber of Commerce (KvK) under number 64005666, the Netherlands (“North Creative”, “we”, “us”). We are the controller of your personal data under the EU General Data Protection Regulation (GDPR).

Questions about privacy? Email info@northcreative.app. We reply within two working days.

Summary

Territory Claim NL is a location-based game. It needs your location while you play to know which zone you are in.
We store the zones you claim, not a full history of your routes.
Your username and territory are visible to other players on the map and leaderboards.
We do not show ads, do not track you across other apps and never sell your data. You can delete your account in the app at any time.

What data we collect and how

Data you give us

Account data: your email address (or the anonymous email relay if you use Sign in with Apple) and the username you choose.
Support messages: what you send us when you contact support.

Data collected while you play

Location: only if you allow it in iOS. While the app is in use, we check your precise location to see which zone you are in, and whether you are walking or cycling through it. We do not store a full history of your routes.
Game data: the zones you claim and lose, with the date and time, your duels and their results, season points, leaderboard position and coin balance.
Purchases: when you buy coins, Apple handles the payment. We only receive confirmation of the purchase, never your payment details.
Notifications: if you allow notifications, a push token from Apple so we can tell you when a zone is under attack.
Technical data: device model, iOS version, app version, IP address and error logs, needed to keep the game fair, secure and working.
Crash reports: if you have chosen in iOS to share analytics with app developers, Apple shares anonymous crash and performance data with us.

How we use your data

To run the game (performance of a contract): manage your account, check which zone you are in, record claims and duels, run seasons and leaderboards, and handle your coins.
Location (your consent): used only to play the game, as described above.
Notifications (your consent): tell you about duels and your zones.
To keep the game fair and safe (our legitimate interest): detect cheating such as location spoofing, prevent misuse and fix bugs.
To help you (our legitimate interest): answer support questions and send important service messages.

Other players: your username, the zones you hold, duel results and leaderboard position are visible to other players. Your email address and exact location are never shown.
Hosting and database: Heroku (Salesforce) runs our servers and database.
Apple: Apple distributes the app, handles in-app purchases, delivers push notifications and provides crash reports if you opted in.
Authorities: only when the law requires us to.

How partners protect your data

We only share personal data with the service providers named in this policy, and only the data they need to do their job for us. Each of them is bound by a written agreement (such as a data processing agreement) and their own privacy policy to protect your data with at least the same level of protection as described in this policy and as required by the App Store Review Guidelines. They may not use your data for their own purposes beyond what is described here.

Some providers are based outside the European Economic Area, for example in the United States. In that case your data is protected by the EU Standard Contractual Clauses or the EU-US Data Privacy Framework.

We never sell your personal data.

How long we keep your data

Account and game data: as long as your account exists.
Location checks: used in the moment to determine your zone. We keep only the resulting claims and duel results, not raw location points, apart from short-lived anti-cheat logs that are deleted after 30 days.
After you delete your account: we delete your personal data within 30 days. Encrypted backups are overwritten within a further 90 days. Zones you held become open again.
Purchase records: kept as long as the law requires for tax purposes.
Support messages: kept for up to 12 months after your question is closed.

How to delete your account and data

You can delete your account at any time in the app: open the menu, go to Settings and choose Delete account. This permanently deletes your account and the personal data linked to it, as described above. Unused coins are lost when you delete your account.

You can also email info@northcreative.app from the email address linked to your account.

You can withdraw location or notification access at any time in iOS: Settings › Territory Claim NL.

Your rights and choices

Under the GDPR you have the right to:

Access the personal data we hold about you and receive a copy.
Correct data that is wrong or incomplete.
Delete your data. Delete your account in the app, or email us.
Withdraw consent at any time, for anything we do based on your consent. This does not affect processing before you withdrew it.
Object to processing based on our legitimate interests, and restrict processing.
Data portability: receive your data in a machine-readable format.

To use any of these rights, email info@northcreative.app. We may ask you to confirm your identity and will respond within one month. If you are not happy with how we handle your data, you can file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or the authority in your own country.

Children

The app is not directed at children under 16. We do not knowingly collect personal data from children under 16. If you believe a child has given us personal data, email info@northcreative.app and we will delete it.

Security

We protect your data with encrypted connections (HTTPS/TLS), access controls and secure hosting. Only the people who need access to run the app have it. No method of storage or transmission is 100% secure, but we take reasonable steps to keep your data safe and will inform you and the Dutch Data Protection Authority if a data breach affects you, where the law requires it.

Changes to this policy

We may update this policy when the app or the law changes. The date at the top of this page shows the latest version. If a change is significant, we will tell you in the app before it takes effect.

Contact

North Creative, a trade name of NN Videografie, registered with the Netherlands Chamber of Commerce (KvK) under number 64005666, the Netherlands.
Email: info@northcreative.app